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Frequently Asked Questions (FAQ)

How to choose a vaporizer

Q: What is a vaporizer?

A: A vaporizer is a specially designed device that is used in releasing the active ingredients of your blends or oils without combustion through either convection or conduction.

Q: Is vaporizing heathier than smoking?

A: Yes, Vaporizing is healthier than smoking. The reason is that with vaporizing, the product is heated at a lower temperature thereby allowing you to receive all the benefits that blends to offer the carcinogens and other nasty by-products that are often released during smoking (combustion).

Q: How can I determine the best vaporizers for my needs?

A: There are different types of vaporizers including portable or desktop unit, digital or non-digital etc. By browsing through our website you will be able to choose from the variety available.

Q: Do vaporizers make noise? And is any smell associated with it?

A: Most vaporizers do not make any sound at all. Nevertheless, a few emit a light fan noise when the balloons are being filled or air is passing through the whip.

Also, there is a slight smell associated with vaporizers even though the smell is very mild compared to smoking.

Q: Is there a difference between conduction and convection vaporization?

A: Of course, there is a difference between these two processes. With conduction vaporization, the blend is placed in direct contact with the heating source whereas with convection vaporization hot air passes over the blend, but never actually in direct contact with the heating element/source.

Vaporizer accessories

Q: Should I order anything as a supplement to my vaporizer?

A: There are many accessories that can enhance your vaporizing experience. For instance, our Vaporizer Accessory Kit contains everything you need to vaporize like a pro.

Q: Do I need to replace parts of my vaporizer at a certain point

A: You may need to replace certain parts of your vaporizer. However, it depends on the quality of your vaporizer and how often you use it. The parts that are often replaced nonetheless include screens, whips, batteries or cartridges.

Q: What is a whip?

A: A whip typically comprises of three pieces which includes mouthpiece, tubing and wand. The mouth piece is used to inhale the vapor. The tubing is what the vapor travels through as you inhale meanwhile the wand which is made of glass utilizes a screen for holding your blends and connects to the heating element on your vaporizer.

Q: How frequent should I change or replace my whip/balloon

A: Ideally, you should replace your whip after a few months. Nevertheless, recall that balloon bags cannot be cleaned and should be replaced after every 75-100 uses.

Q: Are all whips compatible with every type of vaporizer?

A: No. Even though most vaporizers utilize an 18mm ground glass connection, there are still a few that utilize a different size connection


Q: Why don’t I see smoke?

A: Recall that the whole idea of vaporizing is to avoid smoke. Therefore, there should be no smoke when you are vaporizing. Instead, you are expected to see a light cloud of white vapor when you exhale.

Q: Why do my blends not turn into ash?

A: When you are vaporizing, you are heating your blend at a much lower temperature than smoking to avoid combustion which usually turns the blends into ash. Hence, while vaporizing, your blends should never turn into ash.

Q: Why does my pen vaporizer not heat up? Could it be locked?

A: For safety reasons, most pen vaporizers come with a locked mechanism. Thus, you need to press the button 3-5 times in rapid succession to open it.

Q: Is it possible to get bigger clouds of vapor if I turn up the temperature?

A: Yes. Turning up the heating temperature will typically produce more noticeable and bigger clouds of vapor.

How to use a vaporizer

Q: What is the ideal temperature for vaporization?

A: Even though the ideal temperature depends on the vaporizer, the optimum temperature range for most vaporizers is within 335 to 385 degrees Fahrenheit.

Q: How long does a vaporizer take to heat?

A: There is hardly a specific duration. Nevertheless, some vaporizers take 3-4 minutes to reach vaporizing temperatures, whereas some units can heat up in 10 seconds.

Q: Should I grind my blends before vaporizing?

A: Of course. Grinding your blend makes vaporization more efficient since it increases the surface area of your blends and allows hot air to pass through much more effectively.

Q: How do I know that my blends are finished vaporizing?

A: You should consider stopping once your blends turn into lightly brown.

Q: What’s the best way to clean my vaporizer?

A: Make sure that you disassemble some of the parts before you begin to ensure a thorough cleaning. However, most vaporizer screens can be cleaned with a small brush or glass-cleaning solution

Q: Is it appropriate to inhale while vaporizing?

A: We recommend a slow and steady inhale.

Q: Should I pack my herbs in the heating chamber tightly or loosely?

A: We recommend that your pack your herbs very loosely in the heating chamber for better airflow and a more efficient vaporization.

Q: What’s the best way to load my wax/oil into my pen vaporizer?

A: Simply use a dabber tool as it makes the adding and removing of your wax or oil painless.


Q: How soon will my order be shipped?

A: We typically ship orders within 24-48 hours. However, rush orders are shipped within 24 hours since an extra fee is charged for them.

Q: Is there free shipping on International orders?

A: No! International orders have a fee. However, rest assured we offer the most competitive rates from UPS and USPS

Q: What happens if the item I want to purchase is out of stock?

A: We will propose other options to you and will notify you as soon as we restock.

Q: Can I return my vaporizer if I’m not satisfied with it?

A: Our priority is to keep our clients satisfied. So yes, you can return your vaporizer as long as it’s unopened and still intact.

Q: How does your return policy work?

A: Clients can return their products and get a refund. However, we accept returns only for unused and unopened products for 30 days following receipt of your order. All missing and broken items must also be reported within 72 hours of delivery